Welcome to the blog of Jennifer George

As a physiotherapist and an advocate of compassionate communication in healthcare, I reflect often on my work and what I am fully called to do. I strongly believe that the only way to move my practice forward is to reflect. I used to get caught up in taking one course after another, moving forward while neglecting to acknowledge and bring all that I had learned and worked so hard to understand with me. This only led to feeling empty, lost, and not being good enough. It led to complete and utter disempowerment and it was during this time in my life that I burned out.

When I first started practicing, I felt my calling was simply to use my knowledge to help patients feel better, manage their pain, and restore movement. I defined my success by applying what I understood and how that would be enough to unlock my patient’s potential. As such, I became overly consumed by technical courses and drifted further away from a life of meaning.

The further you drift away from your inner knowing, the more you become pulled towards it. It’s like a boomerang. I took a closer look at my own world, I re-connected with myself and began listening to my inside voice and chose to step back from the noise and opinions of others. I reflected on when I became a caregiver to my dad at the onset of my career and how that shaped my life. I reflected on his day-to-day interactions with healthcare providers. I reflected on our family as a whole and how deeply we were impacted by all of it. It was during this time that my calling evolved and became even more clear.

I finally understood my deeper purpose for practicing. I finally understood what I was really trying to do but was encountering so much resistance because I was not looking intently enough. I painfully saw how my dad suddenly went from an independently functioning human being to being housebound and requiring assistance for all things, including his most basic and sacred activities of daily living.

This was especially hard on him because he recognized the support he needed but desperately did not want it. He wanted to be his own man, just as he always was. He did not want his daughter to assist him to use the bathroom, that undignified him - he was supposed to be the one caring for me, not the other way around.

My dad often took risks for the pure hope and desire to be more independent. For example, he would risk walking from the living room couch to the front door to sit on the patio in the sunlight. It was one of the things he used to do before he fell ill - he would sit outside for hours and hours appreciating nature. While unsteady and unsafe, it was his risk to take because it meant that much to him. The reward for reaching the patio chair and sitting outside on his terms meant everything, even if it could have resulted in a fall or injury, which it did once or twice.

During this time, I realized and I’ve since held onto this calling for a long time now that my deeper purpose for practicing is to be present with my patients along their health journey and to guide my patients to achieve their highest level of functional independence with what matters most to them. I promised myself that I would support patients with the care plan that they and their families agreed upon as safely as possible. I promised myself to be clear and transparent on what I recognized as unsafe and risky but would try to empathize with patients’ desires to reclaim and regain their independence.

For some patients, independence looked like returning home and being with their family as they were battling a terminal diagnosis or chronic illness - just being able to be in their own home would mean everything. For others, the freedom and ability to move meant that they could physically support their basic needs of daily living independently again. For some other patients, it also meant that they could socialize again or return to work or sport and provide for themselves and their families.

It was never about the movement itself, but rather, what the restoration of movement meant to them and all of the hope and opportunity it could bring. It meant uniting families again. It meant bringing people together. It meant connection. It meant that their journey could continue and not cease because of injury, diagnosis, or even prognosis.

One of the legacies I hope to leave is being the provider who could connect with patients who were seemingly unreachable. My dad was often regarded by healthcare providers as resistive to care, but now I understand that it is not one-sided, and we as care providers need to better empathize and reflect on our own biases, perspectives, and clinical interpretations to allow patients the opportunity to be fully themselves.

If you are a healthcare provider who is feeling stuck and unclear when it comes to your practice, begin reflecting on your own life and how it could be influencing your practice. Also, remember at the very core of every patient's concern is a loss of independence in some functional and meaningful capacity and a longing to return to a life he or she was living before everything suddenly changed. If you could simply be present with them and help them move the needle forward toward what you understand that they desire, it could change their entire life for the better.

Today, I found myself driving to the hospital for another day’s work during pandemic times and I let my Spotify playlist just stream itself. I did not want to think about a single thing, I just wanted something to keep my soul company as the traffic was nil and the city was quietly quarantining.

Most of the time, I let the songs play and I feel whatever emotion comes to me at that moment. This time though, I noticed every time a Beatles song would play, it sparked so much more in me. I connected, I felt uplifted, and I purposefully reflected.

I first learned the power of empathy at a young age, not by reading books, but by reading song lyrics. I was so immersed in song lyrics that it sparked my desire to write and express myself. I would feel so moved by the stories and emotions in every song that I would memorize them and bask in the melodies that carried them through from my eyes to my ears.

The first song to play was Yesterday - do I need to say more? Just the word itself triggers so much self-awareness, which is what makes the Beatles so brilliant. The simplicity of their lyrics and the shortness of their songs, provokes deep thought and meditation.

While I feel Yesterday is more about love and regret, it made me reflect on everything I took for granted just over a mere week ago - going to a crowded gym, sitting in heavy traffic, standing in a long waiting line at the grocery store, giving my 79 year-old mother with COPD a hug and a kiss, going out to restaurants or events, and hopping on a flight across the world without a single thought. “How I long for yesterday…”

Second, Help! I absolutely love this song because of its loud and fast-paced rhythm, implying the urgency to reach out, connect, and help raise someone up NOW. Reaching out can be harder than helping out - so I told myself I would simply ask how others are feeling today as this in itself is creating a moment to offer recognition and support to someone in need.

The lyric, “My independence seems to vanish in the haze” resonates so much with me because of how life inevitably changes quickly - and because of this - I was feeling deep gratitude for the constant love and support of those in my world who I can count on through my hardships.

Third, All You Need Is Love - was so uplifting and made me realize that there is nothing that can’t be done, felt, or understood in this world if you feel love and belonging. Love for yourself, love for humanity, and love for the life you live. I believe those who struggle most in this world are those who feel unloved in some way. And so, I made it a point to tell someone I loved them today.

Finally, the piano prelude to Let it Be was a beautiful way to stroll into the parking lot. I actually played it quite loudly, attracting the eyes and ears of those nearby who instantly connected.

Let it Be is harmonious, spiritual, and hopeful. There is power in faith and letting go - faith in the departed, faith in your God or Source, and faith in one another. I trust that you are doing what you can to live your most healthy life right now and I know that you trust me to live mine. Trust your guiding whispers more than the noise that surrounds you, and there will be an answer. Just let it be.

If you want to reach out and connect, please get in touch at jennifer@jennifergeorge.co for support.

Like many healthcare providers, I got into our profession to help people. I also got into our profession because I have always been so curious about people’s lives and I knew it would be one in which I could never stop learning.

The thing about healthcare, is it is not black and white. I find that people want to sometimes put healthcare in a box - they want it to be one way or another or believe if it were one way or another, it would be best. However, healthcare is about caring for people and that is not something you can completely systemize - it has to evolve and remain adaptable in relation to those who need it. That is where the care comes in.

I still find it fascinating and mind-boggling that with all of the advancements in healthcare, like the rise of digital health and technology, patients remain unheard. I know this because I am a witness to it on some level almost every day - in my everyday life, as I meet and listen to everyday people.

Through compassionate communication - listening presently, empathizing, being genuinely interested in your patients’ lives, and advocating for the best care possible - you will be able to identify when your patient needs your help without even having to physically assess them yet.

It is your patients’ story that validates reason for your clinical assessment, not your clinical assessment that validates their story. Remember to lead with this thought in mind and you will find yourself understanding more fully.

As your patient is sharing their story with you, listen for these 3 major functional changes that indicate they need your attention now:

1.  Frequent Falls of Non-Mechanical Cause - When your patient reports a recent onset of their leg(s) or joint (s) randomly giving out and resulting in falls when they are otherwise healthy and have had no history to otherwise support it. This is not normal and warrants further work-up.

2.  Cannot Stand Up - When your patient reports to you that they could not get up from their bed, couch, or toilet without physical help or extreme effort, it warrants deeper attention and investigation, especially when they have never experienced such a level of weakness before.

3.  Changes in their Mobility and Endurance - When your patient explains to you that they normally walk 5 km a day and now cannot even tolerate walking in their home due to pain, breathlessness, fatigue, or weakness - you need to investigate the reason for this change. Do not attribute it to anything else (e.g., stress) until you’ve ruled all else out first.

I know there are many other functional textbook changes you can add to this list, but in reality, it is variable depending on your patients and their lifestyle. These are common examples I see in my life that leave people, patients, and caregivers feeling frustrated because no one is listening or trying to understand the nature of their significant changes. In extreme cases, it has even resulted in injury and further decline.

The answer to your patients’ concerns are most often found in their story. They usually hold the key. Even if you do not have the answer, you can lead them to the provider who might be better able to help. The biggest disservice we can do for our patients is leave them in limbo - with no guidance, with no follow-up, and with no follow-through.

As a healthcare provider, it has been my experience that taking personal responsibility and gratitude for my well-being is one that I must put into action every day. It is one thing to be aware of it, but it is completely transformative when you have committed to a practice that will centre you around your intentions as you enter into a busy day of service.

Here are the 5 ways I ignite my purpose every day:

1) I literally wake up and say "THANK YOU" to any higher being I am called. This could be Thank you... God, Mother Mary, the Universe, my Dad (my angel), etc. Sometimes, it is all of them.

  2) I then write 5-10 gratitudes down on the notepad beside my bed. I do not sit and prioritize or judge them, I list whatever comes to heart in that moment as the idea is to remain present to your thoughts and feelings.

  3) I keep a 16 Oz water bottle by my bedside and as my feet hit the ground, I am drinking my water. This detoxifies me from what has been and rejuvenates me for what's to come.

  4) I establish connection - I do this in the form of audio mainly - podcasts, books, sound clips. The sound of inspirational and motivational content first thing in the morning has a profound impact on my outlook and energy levels.

  5) Finally, I get into state - this usually comes in the form of being at the gym, hearing the iron and feeding off of the energy of the other early risers in the arena. I chat very little with those around me and I definitely do not watch the television playing overhead as I do not want to start my day with any negative news or draining affects.   BONUS TIP:

  During this time, I am also visualizing how my working day will go and often times, it usually goes as expected, but in the event that it doesn't, I feel better prepared to take on whatever challenges may come my way. Why? Because I have armoured myself with nothing but positivity, enlightenment, inspiration for nearly 2 hours before going into my workplace.

  I am always looking for suggestions to build my repertoire of self-care strategies to ignite my purpose and remain mindful of my intentions for the day.

  How do you awaken your purpose each day?
In my earlier years of practice, I decided to take on a physiotherapist position in long-term care. After working in a clinic setting, I was unsure of how I would manage and enjoy working in senior’s health and chronic care. I did not know what I could offer my patients to further improve their functional independence. I soon realized how much I would grow to appreciate the value of my own independence and in doing so, the opportunities I could bring to help residents become independent in their own home. I began to see long-term care as their home, not their final destination in function and life. This growth and restorative approach came with a lot of support but equally a lot of push-back and conflict from front-line staff. Despite this, I persisted because I deeply felt we were doing our residents and staff good. My purpose was not only to “give physio” but to enrich lives, and the only way I knew to do that was to guide residents in reclaiming independence in their best capacity possible. Our physio team worked diligently with residents, including their family and substitute decision makers, to optimize their function. Residents who had required mechanical lifts for years to transfer in and out of bed were progressing to standing again. Residents who had limb paralysis or contractures for years were using devices to help them be more mobile and comfortable. Residents were also beginning to fall less without the use of restraints. Eventually, staff started to come around and we all worked together to discover ways for our residents to be more independent in their own homes again. Communication between staff became more open and fluid and a greater sense of community started to bloom. Suddenly, everyone was on the same team as our purpose became more collective. No matter where your patients are in their journey, there is always something you can do to facilitate more independence and growth. You know that even the smallest gains are life-changing to your patients. If something is not within your scope, you can refer to other providers who can best serve their needs in that moment. After all, the whole point of chronic care is to provide care over an indefinite period of time that facilitates growth and recovery.

I am just a front line worker. I am just a front line worker who cares about my patients.

I do not have all of the answers to our healthcare challenges, but I have a lot of questions and I want to be apart of the conversation. Do you want to join me? This is one of the most common questions I reflect on:
How do I show my patients I care in the very small amount of time I get to spend with them?

One of the biggest challenges I face is the limited time to directly provide care to my patients. Instead of resisting a system I cannot change right now, I have had to discover what matters most to my patients and what would make their time with me feel valuable and progressive.

I have learned as a caregiver and as a practitioner that patients want to feel heard and want to trust that their concerns or questions are being addressed.
I find that the key to showing my patients I care is in the follow-up.
Chances are, most health providers are dealing with this same crisis – lack of time with your patients. However, if we all worked together to communicate about the needs of mutual patients, that is providing excellent care.
This continuity of communication reassures your patients that you care about their needs even when you are not physically present.
It demonstrates that care is still given beyond the time alotted and that their healthcare team works comprehensively. Hence, by the time you see your patients again, it is likely that you could move forward in achieving their next desired goals.
Lack of follow-up, means stagnancy. It means wasting valuable time. Such critical breaks in communication could result in patient dissatisfaction, heightened risk to patient safety, and increased strain on the healthcare system.
There is simply no more time to waste. It is time to take action now. How will you follow-up?
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September 27, 2018


The Truth Is, It's Not Easy

I have been consistently active on social media for a couple of years now. It started with my own health transformation journey and in sharing that part of my life with others, it evolved into a desire to inspire and empower others to take responsibility for their lives and create the positive change they were seeking.

As much as you have gotten to know me over this time, I have also gotten to know many of you through your supportive comments, messages, chats, etc. I never realized how many people I have touched by simply sharing my own joy, success, and challenges. It humbles me everyday and I am blessed to be able to influence others in a favourable way.

The truth is though, is that it is not easy to show up to my life everyday as it appears on social media. What I share is just a glimpse of perspective, enlightenment, and connection in that moment. It takes work on my part to find the best in every day. There is a lot of self-resistance that I have worked through over the years to get to this point and I still have a long way to go in being completely unapologetically me. I believe there is a negative perception of social media when it comes to “oversharing” and the fakeness of it all, however, I have a different opinion on this simply because I know why I continue to share. I think social media is an escape (and a distraction) for many of us who are tired of seeing the world falling apart everywhere we turn. I find comfort in knowing that I have the power to follow who or what I want and consequently, am influenced by it in a way that serves my spirit. So, when I see a share that spreads success, happiness and love, I am all for it. I follow it closely. I learn from it. I model it. It inspires me to think if they can, I can. I do not assume it is fake or people are pretending to be someone they are not. I think it is safe to say we all have something going on in our lives that affects us negatively, just because some choose not to share that part, it should not be assumed that they are pretending to be happy. Perhaps in that one moment, they are, and they felt safe enough to share it with you because they thought it could help you too.

Social media can be used as a way to foster genuine connections and create inspiration universally to generate a wave of change. By supporting others, we support ourselves but by sabotaging others, we sabotage ourselves. To those of you who follow me because of the inspiration and value I bring to your life every day, I thank you. For those of you who I follow and share the most random of things, I thank you. Keep sharing and be you. Be unapologetically you. You help me too.

I am the type of woman who wears headphones in public so as to minimize interaction with others because the thought of casual talk makes me feel awkward and lacking confidence. Not to mention, the anticipation of small-talk situations can deter my focus and drain my energy. I can recall growing up as a child and avoiding sitting with company by seeking solace in the downstairs living room. I simply enjoyed my own company the most. I used to think it was because I was “shy” but now I realize it is because I am introverted by nature.

The challenging part about being an introvert is that I absolutely cherish community, connection, and I have an eagerness to learn about people as humans. It almost seems counterintuitive when I think about it: how can I create meaningful relationships when the thought of human interaction in its most basic form makes me feel uneasy? There are a few different ways I have learned to use the strengths of my introversion to get the best out of communicating with others over the years. These include: empathy, listening, self-care, and purpose.

By empathizing with others, it has helped me to be more open. I can transform any kind of small talk to a full in-depth conversation if there is common experience and mutual desire for solutions. Empathy is what connects us human to human, irregardless of titles or rankings. By empathizing with someone, you are validating his/her sense of being and creating a sense of belonging, which thereby lightens the load of any conversation.

I also seek to listen to others with the intention of understanding them fully. This gives me time to reflect and I often find through listening, people will reveal who they truly are. This practice of non-judgement allows us to connect authentically without feeling compelled to do so and creates a safe space for engagement.

As mentioned above, I still relish in my own company regularly. This seems to energize me to clearly communicate with others everyday. I try to do things that will benefit my health and vitality on a daily basis so as not to feel drained by the compounding effect of interactions. If you think about it, we have hundreds of conversations in a day verbally and in other expressive forms. This can create a lost sense of self when you are “on” all of the time. If you only have an hour to yourself in your day, you are best to fill it with what makes you feel empowered and at peace. For me, this includes: exercising, listening to music, writing, going for walks, or listening to podcasts. Interestingly, as an introvert, I do not crave quiet. I crave movement. I crave melody. I crave expressive creativity. If you do not have an hour to yourself, then I strongly recommend you wake up an extra hour early or goto bed an extra hour later to devote time to your vessel.

I have always said that I am an “introvert with an extroverted love for humanity.” For as long as I can remember, I have always felt like it was my purpose to serve others within my capabilities. I have come to find that where my introversion excels is in leading others to solutions to improve their growth, health, and well-being. As an introvert, I seek meaningful connections and there is nothing more meaningful than having the opportunity to help transform someone’s life. When I am in such a space, my ability to communicate becomes more creative, free-flowing, and passionate. When I am living in my purpose, I speak from my heart, and that is a language that everyone can connect with.

To my supporters,

I am sorry for not having written in awhile. However, I must be honest and say that I have not felt inspired to do so. Although I am active daily on social media, I have not felt the desire to sit in front of a computer screen and project my thoughts through my fingertips.

This does not mean that I have nothing to share, in fact, it is quite the opposite. I have had so much on my mind lately that through it all, I could not find a way to bring value to you.

Until now. It suddenly clicked that writing has always been just what I needed to organize my thoughts and when I stopped thinking about the technicality surrounding it, my inspiration re-surfaced. I have to practice releasing the fear that what I say or think might be offensive, get brutally criticized, or simply be rejected in its entirety.

I most recently posted a poll on my Instagram (@bestobsessed) regarding what you would like to see more from me: health/fitness hacks or inspiration. It was a small sample with most votes going toward health/fitness hacks. So I have decided to share both:) You see, I do not think one can get "healthier" or more "fit" if they lack the inspiration and the mindset to see themselves there. I also believe that success is NOT a lonely road, and in fact, we all need support in order to empower each other to live our best everyday.

Lately, I have found myself coming into contact with health and wellness enthusiasts who are at a crossroads in their lives. Either this crossroad is health-related, fitness-related, spiritually-related, wealth-related, or inspiration-related. They have the foresight to know that if they continue to stay where they are, nothing will change and as a result, nothing will change. Yet, they also have the insight to know that if nothing changes, then they will continue to remain in a state of conflict and unhappiness.

So, what gives? My belief is that they lack the ability to make the decision to go for what their soul desires when it desires it. I can point this out because I am the exact same way. They overthink (is this for real?), they over-complicate (how is this going to work for me?), they self-sabotage (what if I cannot maintain success?), they worry about what others will think (what will my partner think?), they feel selfish (if I do this for me, who will suffer?), they fear failure (what if I let my coach or family down?), they lack trust (am I just being sold something?), they lack belief (is this too good to be true?), and they doubt themselves (who am I to think I can actually do this?).

One way I have been able to make a decision to go for what I want is by realizing that there is no wrong decision in life. There is always an opportunity to change directions and that if this is the right path for me, my health and level of excitement will reflect it. If you have read my previous posts, you would know that I believe health and wellness is in everything. For instance, if you are not where you want to be in your career, it will show itself in your physical and mental health.

Which brings me to my second point, always take care of yourself first. I know it sounds cliche, but at the core, it is absolutely necessary. Take a moment and reflect on the course of your day. Did you wake up rushed and over-stimulated by everything going on around you or did you wake up peaceful, feeling in control of your time? If you could wake up uninterrupted every morning, what would be the first thing you would do? Then do it.

Another way of making a decision is by realizing that you do not have to have it all figured out before you even start. This just creates overwhelm and paralysis. Sometimes I think we spend too much time getting ready to get ready that we never take the necessary action. Instead, make the decision, then take action daily with good faith in the process.

Finally, another way of making a decision on what it is that you want is by surrounding yourself with those who want the same thing and are in action to get it. It is impossible to align with something if most people you surround yourself with do not understand it or do not believe in it. It is natural for humans and relationships (of all kinds) to evolve, and either everyone grows together or apart.

If you get excited by something or someone who shares an opportunity with you to be yourself, grow yourself, free yourself, and live your best life, then make the decision to go all in! The best of things in life are truly as they seem, and when you just decide, breakthroughs happen and life flows more effortlessly. ❤️